This Policy describes how we collect, use, store and protect the personal data of users of our website
We are Casuarina Shores (hereinafter – the “Operator”, “we”, “our”, “us”). This Policy describes how we collect, use, store and protect the personal data of users of our website https://casuarinashores.info/ (hereinafter – “Site”) and related booking and apartment rental services.
We value your trust and are committed to ensuring reliable protection of your privacy. Please read this Policy carefully to understand what data we collect, why we do so, and what rights you have.
We may update this Policy from time to time. We recommend that you periodically check this page for changes. If we make material changes, we will notify you through the Site or by email.
| Term | Meaning |
|---|---|
| Casuarina Shores / Operator | Casuarina Shores Co., Ltd (Reg no. 0835549009717), located at 20 Moo 2, Cherngtalay, Talang, Phuket, 83110, Thailand. |
| Site | The website located at https://casuarinashores.info/, as well as its mobile versions and applications (if any). |
| User / You | Any natural person who uses the Site or our services to search for, book or rent apartments, or to obtain related information. |
| Apartments | Real estate properties (apartments) offered by us for short-term and long-term rental. |
| Partners | Third parties engaged by us to fulfil our obligations to Users: payment systems, booking aggregators, taxi and transfer services, insurance companies and other service providers. |
| Personal Data | Any information relating to an identified or identifiable natural person (data subject). |
When using our Site and services, you may provide us with the following personal data:
| Data category | Description |
|---|---|
| Contact information | surname, first name (if provided), phone number, email address, country and city of residence. |
| Booking details | number of guests, check-in and check-out dates, special requests (e.g., baby cot, transfer, dietary preferences). |
| Payment information | bank card details or other payment credentials (when paying through the Site). |
| Identity documents | passport data (when required to conclude a rental agreement or comply with immigration legislation). |
| Information about travel companions | if you book accommodation for other persons, you may provide their contact details and other information. You are obliged to notify those persons of the transfer of their data to us and to make them familiar with this Policy. |
| Correspondence | information you provide when contacting support, by email, through the Site chat or in messengers. |
When you visit our Site, we automatically collect the following information:
| Data category | Description |
|---|---|
| Technical data | IP address, browser type and version, operating system, interface language. |
| Usage data | date and time of visit, pages viewed, clicks, time spent on pages, link clicks. |
| Device data | device type, unique identifiers, screen resolution. |
| Location data | approximate location based on IP address (unless you have disabled this in your browser settings). |
We may receive information about you from our partners, for example:
We process your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Processing bookings | To confirm, modify and manage your bookings, including communication regarding check‑in, check‑out and accommodation. |
| Conclusion and performance of the contract | To conclude the rental agreement, issue invoices and process payments. |
| Customer support | To respond to your questions, resolve issues and handle your requests. |
| Service improvement | To analyse user behaviour on the Site, test new features and enhance the quality of our services. |
| Marketing and advertising | To send you informational and promotional messages about our offers, special deals and news (only with your consent). You may unsubscribe from such communications at any time. |
| Compliance with law | To fulfil requirements of tax, immigration and other applicable legislation. |
| Security and fraud prevention | To prevent and detect fraudulent activities, protect our rights and interests, as well as the rights and interests of other users. |
| Personalisation of offers | To display the most relevant apartment options based on your previous searches and bookings. |
We process your personal data on the following lawful grounds:
| Legal basis | Description |
|---|---|
| Performance of a contract | processing is necessary for the conclusion and performance of the rental agreement to which you are a party (e.g., to process your booking). |
| Consent | in cases where we request your separate consent (e.g., for marketing communications, for the use of cookies). You may withdraw your consent at any time. |
| Legitimate interests | processing is necessary for our legitimate interests, such as:
|
| Compliance with a legal obligation | processing is necessary to comply with legal requirements (e.g., tax or immigration record‑keeping). |
We do not sell or transfer your personal data to third parties, except as expressly set out in this Policy.
We may transfer your data to the following categories of third parties to fulfil our obligations to you:
We require all our partners to maintain confidentiality and to provide adequate protection for your data.
We may disclose your personal data upon request of competent government authorities in cases provided by the laws of Thailand and other applicable jurisdictions (e.g., pursuant to a court order, prosecutor, tax authorities, immigration control authorities).
In exceptional circumstances, we may transfer data to third parties if necessary to protect the life, health or other vital interests of the data subject, as well as to protect our rights and legitimate interests.
Since we operate in the international market (Phuket, Thailand), your data may be transferred to countries outside the European Economic Area (EEA) or the United States, including Thailand. In such cases, we ensure an adequate level of protection for your data in accordance with applicable legal requirements, including the use of standard contractual clauses (where required) and other legal mechanisms.
We take all necessary organisational and technical measures to protect your personal data against unauthorised access, destruction, alteration, blocking, copying, distribution and other unlawful actions:
| Security measure | Description |
|---|---|
| Encryption | data transmission over secure protocols (HTTPS). |
| Access restriction | access to your data is granted only to those employees who need it to perform their job duties. |
| Regular audits | we periodically review our security measures and update them in line with current standards. |
| Staff training | our employees undergo training on personal data protection. |
Nevertheless, no method of transmission or storage is completely secure. We make every effort to protect your information, but we cannot guarantee its absolute security.
We use cookies and similar technologies to improve the Site’s functionality and personalise your experience.
Cookies are small text files that are stored on your device when you visit the Site. They allow the Site to remember your actions and preferences (e.g., language, booking dates) for a certain period.
| Type | Purpose |
|---|---|
| Necessary (functional) | Ensure the proper functioning of the Site: remember your settings (language), maintain session login. These cookies are mandatory for using the Site. |
| Analytical | Help us understand how users interact with the Site so we can improve its performance (e.g., Google Analytics). |
Our services are not intended for persons under the age of 18. We do not knowingly collect personal data from minors without the consent of their parents or legal guardians. If we become aware that we have inadvertently collected such data, we will delete it immediately.
We retain your personal data only for as long as necessary to fulfil the purposes set out in this Policy, or for the period required by law. After that period, the data is destroyed or anonymised.
Typical retention periods:
Depending on your jurisdiction, you may have rights under the GDPR (General Data Protection Regulation) and/or the CCPA (California Consumer Privacy Act) or other applicable laws. These rights may include:
| Right | What it means |
|---|---|
| Right of access | You can request information about what data we process about you and obtain a copy. |
| Right to rectification | You can request correction of your data if it is incomplete, outdated, inaccurate or unlawfully obtained. |
| Right to erasure (“right to be forgotten”) | You can request deletion of your data if it is no longer needed for processing, if you withdraw consent, or if processing is unlawful. |
| Right to restriction | You can request temporary restriction of processing while we verify the data (e.g., if you contest its accuracy). |
| Right to withdraw consent | If processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. |
| Right to object | You can object to processing based on our legitimate interests (e.g., for direct marketing). |
| Right to data portability | You can request to receive your data in a structured, commonly used and machine‑readable format and have it transmitted to another controller. |
| Right to lodge a complaint | You have the right to lodge a complaint with the competent data protection authority in your country (e.g., the UK Information Commissioner’s Office, the French CNIL, or the US Federal Trade Commission or your state Attorney General, as applicable). |
To exercise your rights, you can:
In your request, please include:
We are required to respond to your request within 30 days (or earlier, as required by applicable law). If we need additional time, we will inform you of the extension and the reasons. In case of refusal, we will provide a reasoned explanation.
To protect your privacy, we may ask you to verify your identity.
If you have any questions, suggestions or complaints regarding this Policy or the processing of your personal data, you can contact us:
Operator:
Casuarina Shores Co., Ltd
Registered address: 20 Moo 2, Cherngtalay, Talang, Phuket, 83110, Thailand
Reg no.: 0835549009717
We reserve the right to amend this Policy. All changes are published on this page with the date of the last revision. In case of material changes, we will notify you through the Site or by email.
This version of the Policy is effective from 1 January 2026.
